Help and common questions
Search for a word such as payment, language or coach. If the answer is missing, ask Supportbot in the corner.
Getting started
How do I create an account?
Choose Log in / Create account at the top of the page. You can use email, Google or Apple. No card is needed to start.
Which app should I pick?
Mia Home is for you and your family: keep track of what happened, prepare a visit and keep emergency information close. Mia Balance is food, training and weight in everyday life. Mia Pro is for healthcare staff who dictate and need finished structure.
How do I add the app to my home screen?
Open the page in Safari or Chrome. In Safari: Share, then Add to Home Screen. In Chrome: the three-dot menu, then Install app. Opening the link inside Facebook, Instagram or TikTok breaks some features — choose Open in browser first.
7 days free
What is included in the 7 days?
Everything in the app you picked, in your language. Nothing is charged during the seven days.
Am I charged right away?
No. Payment starts after the seven days. Cancel before then and you are not charged.
How do I cancel?
Open Billing in the app and cancel there. You keep access until the period ends, and you can start again later.
Payment and receipts
How do I pay?
By card through our payment provider. We never see your card details.
My payment failed — what happens now?
We email you with a button that takes you straight to updating your card. Nothing is switched off the same day, and the reminders stop as soon as the payment goes through.
Where do I find my receipt?
A receipt is emailed after every payment. You can also see your payments under Billing in the app.
Can I switch between Home and Balance?
Yes. You can switch or keep both. The links are in the top menu and in the checkout view.
The apps
Which languages are supported?
34 languages, including right-to-left languages. The language picker is always at the top of the page and you can change it any time.
Does it work without a connection?
Yes. What you write or dictate is queued locally and sent as soon as the connection is back. Audio is never stored.
What does Mia not do?
Mia does not diagnose, does not assess and does not replace contact with healthcare. In an emergency, call the emergency number where you are.
Privacy and account
Who can see my information?
Only you. Nothing is shared with anyone unless you choose it — and you can take that choice back.
How do I delete my account?
Open Account in the app and choose Delete account. Your information is removed and the subscription ends in the same step.
Can I get a copy of my data?
Yes. Under Account you can export what you have added.
For coaches
What does it cost to be a coach?
Mia Balance is free for 30 days without a card, once per account. After that it stays free as long as you have at least one active client who accepted.
How do I invite a client?
On the My clients page you create an invitation and share the link — copy, SMS, WhatsApp or email. The client decides what you get to see.
What do I see from a client?
With the client's consent you follow real progress: training, weight and energy in an overview, per data type. The client can change or switch it off at any time.
Mia does not diagnose and does not assess. In an emergency, call the emergency number where you are.